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Catalyst CAIA

Your NetSuite system just got a lot smarter.

ASK NETSUITE ANYTHING. GET ANSWERS FAST.

CAIA is the Catalyst AI Agent built to help NetSuite users get answers, solve problems, and move work forward without digging through records, waiting on reports, or opening another support ticket.

Ask CAIA what is broken. Ask where something lives. Ask why a process failed. Ask what needs your attention today.

She works inside your NetSuite environment, understands Catalyst products, and helps your team get from question to answer faster.

24/7. No hold music. No ticket queue. No jargon.

Meet CAIA
Contact Us
Panel 1
app.netsuite.com · caia live session
⚡ OPERATOR ACTIVE
Open invoice INV-4821 and tell me why approval is blocked.
CAIAOn it — opening the live screen now.
CAIAFound it: line 3 is missing a Tax Code. Want me to fix it?
CAIA
▣ Browser Operator LIVE
Invoice INV-4821
CAIA
CAIA
NetSuite
NetSuite
⚡ Navigating to invoice INV-4821… Reading header & line item fields… Flagging line 3 — missing Tax Code… Capturing screenshot for your report… 8.3s
◉ TSTDRV2742777 ▦ ACME Corp ⌖ Invoice
CAIA driving a live NetSuite invoice record
⚠ Line 3 — missing Tax Code ➤
☷ Activity log 4
✓ Navigated to invoice INV-4821
✓ Read header & line item fields
✓ Flagged: line 3 missing Tax Code
✓ Captured screenshot · added to report

ASK NETSUITE ANYTHING.

Get answers without the hunt.

NetSuite is powerful. Finding the right answer inside it is not always easy.

CAIA helps users ask questions in plain language, surface live business context, troubleshoot issues, and understand what is happening across NetSuite and connected Catalyst products.

  • No endless clicking.
  • No waiting around.
  • No starting from zero every time.
See What CAIA Can Do

BUILT FOR THE MOMENTS WHEN SUPPORT CAN’T WAIT.

Always on.

Month-end close breaks at night.
A sync fails before the morning report.
Someone new needs help finding the right record, field, or saved search.

CAIA was built for those moments.

She is available when your team is working, not just during support hours.

Explore CAIA

NOT JUST A CHATBOT.

A NetSuite coworker.

CAIA can help users understand records, troubleshoot errors, navigate NetSuite, answer product questions, and guide work forward in real time.

When AI can help, she helps.
When something needs human expertise, she hands it off with context.

That means fewer dead ends, fewer repeat explanations, and faster paths to resolution.

Meet CAIA

WHAT CAIA HELPS WITH

Find answers faster
Ask questions in plain English and get useful answers without digging through menus, records, or documentation.

Troubleshoot NetSuite issues
Understand failed syncs, missing fields, blocked approvals, record errors, and product issues faster.

Support your team 24/7
Give users help when questions come up, even after hours, during close, or across global teams.

Understand Catalyst products
CAIA knows the Catalyst tools running in your account and can help troubleshoot, explain, and guide next steps.

Hand off when needed
When human support is required, CAIA can pass along the context so the team starts closer to the answer.

THE FUTURE OF NETSUITE SUPPORT IS ALREADY HERE.

CAIA brings AI directly into the NetSuite experience, giving your team a faster way to ask, understand, act, and escalate.

Ready to see what she can do?

Meet CAIA
Contact Us